444ck Privacy Policy

1 Introduction & Scope

444ck ("we", "us", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect the personal information of users ("you", "user") of our website and related services.

By visiting this website or creating an account, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, you are requested to stop using our services.

This policy is connected to and supplements our Terms and Conditions and Responsible Gaming policy.

2 What Information We Collect

444ck may collect and process the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents submitted for identity verification (such as national ID or passport details)
• Financial transaction information — records of deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer
• Information you provide when contacting customer support

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, version, and operating system
• Website activity logs — pages visited, links clicked, and time spent
• Data collected through cookies and similar tracking technologies
• Referral source and session information

2.3 Information Received from Third Parties

• Transaction verification information from payment processors
• Information received from identity verification service providers
• Information from fraud prevention and risk assessment services

3 Purpose of Using Your Information

We use your information for the following legitimate purposes:

• Account management: For registration, identity verification, and account security.
• Processing financial transactions: For deposits, withdrawals, and bonus payments.
• Providing customer support: For assistance via 24/7 live chat and email.
• Ensuring security: For detecting and preventing fraud and protecting the integrity of the platform.
• Responsible gaming: For monitoring unusual gaming behaviour and providing support where needed.
• Service improvement: For analysing user experience and improving the platform.
• Communications: For sending important updates, policy changes, and promotional information (if you have given your consent).

We do not sell your personal information to any third party.

4 Sharing & Disclosure of Information

444ck may share your information with the following parties in certain circumstances:

4.1 Service Providers

Trusted third-party partners necessary for operating our services — such as payment processors (bKash, Nagad, Rocket, and banking partners), identity verification agencies, technology service providers, and game software suppliers. These partners may only use your information for the purposes specified in the contract.

4.2 Legal Obligations

We will comply with legal obligations if disclosure of information is required under a court order, regulatory directive, or applicable law. This also applies to anti-money laundering and fraud investigation matters.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance by notice in such circumstances.

5 Cookies and Tracking Technologies

The 444ck website uses cookies and similar technologies. Cookies are small data files stored on your device.

5.1 Types and Purpose of Cookies

• Essential cookies: Required for the basic functionality of the website, login sessions, and security.
• Functional cookies: For remembering your preferences and settings.
• Analytics cookies: For analysing site traffic and user behaviour.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

6 Data Security Measures

444ck has implemented industry-standard technical and organisational measures to protect your information:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Data encryption: Sensitive information is stored in encrypted form in the database.
• Access control: Only authorised staff can access the information they need.
• Regular security reviews: Regular audits are conducted to identify and address system security vulnerabilities.
• Staff training: Staff receive regular training on data protection and privacy matters.

However, it is not possible to guarantee complete security for data transmitted over the internet. While we make every effort, we will not be liable for any unforeseen security breach, though we will notify you as quickly as possible if such an event occurs.

7 Data Retention Period

We retain your information only for as long as necessary. When determining the retention period, we consider the following:

• The duration for which your account remains active.
• Legal obligations such as the requirement to retain records of financial transactions.
• The need for dispute resolution and contract enforcement.

Even after an account is closed or deactivated, certain information may be retained for a specified period under legal obligations. Once that period has passed, the information will be securely deleted or safely anonymised.

8 Your Rights & Choices

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to see what information we hold about you. We will provide this to you within a reasonable time.

8.2 Right to Correction

If there is any inaccuracy in the information we hold about you, you may request a correction. This can be done directly in your account settings or through support.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or messages, you can indicate this preference by using the 'unsubscribe' option in any message you receive, or by contacting support directly.

To exercise any of the above rights, please contact our support team.

9 Protection of Minors' Information

444ck's services are intended for users aged 21 and above only. We do not knowingly collect or process personal information from minors. If we become aware that a minor's information has entered our system, we will immediately delete it and close the associated account. If you suspect that a minor's information is in our system, please let us know at [email protected].

10 International Data Transfers

Some of our service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that these transfers are carried out under contractual safeguards and that the standard of protection for your information is maintained.

11 Policy Changes

444ck may update this privacy policy from time to time. For significant changes, we will:

• Display a notice on the website's main page.
• Notify registered users by email.
• Include the date of the update at the top of the page.

Continuing to use the service after a change has been made will be considered as your agreement to the new policy. We therefore recommend visiting this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We will try to respond to your message as quickly as possible after receiving it.

• Email: [email protected]
• Live Chat: Available 24/7 via the website

Our support team provides assistance in both Bengali and English. We take every complaint seriously and are committed to protecting your privacy.